top of page

Refund and Cancellation Policy for Photo Prints and Products At our Impact Sportraits, we strive to provide the best quality photo prints and products to our customers. We understand that there may be instances where you need to cancel an order or request a refund. Please review our refund and cancellation policy specific to purchasing photo prints and products: Order Cancellation: 1. If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed or shipped. 2. If the order has already been processed or shipped, we may not be able to cancel it. In such cases, you can refer to our return policy for further options. Return Policy: 1. We take pride in the quality of our products. However, if you receive a damaged, defective, or incorrect item, please contact our customer support team within [number of days] of receiving the order. 2. To initiate a return, you may be required to provide relevant details such as order number, product details, and photos showcasing the issue. 3. Our customer support team will guide you through the return process and provide instructions on returning the item. 4. Returns must be shipped back to us within [number of days] of receiving the return instructions. 5. Upon receiving the returned item, we will inspect it for any damage or defects. If the return is approved, we will offer you a refund or a replacement, depending on your preference and the availability of the product. 6. All orders should be reviewed prior to check out. Please contact Impact Sportraits for any inaccuracies on your photo. Please be sure to check spelling, name or nickname accuracy, player number is accurate, team name is accurate, and any other details that are featured. Impact Sportraits is not responsible for inaccurate details on printed or downloaded photos or images. All sales are final. Refund Process: 1. Once your return is approved, we will initiate the refund process. 2. The refund will be processed using the original payment method used during the purchase. 3. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider. Non-Refundable Items: 1. Certain items may not be eligible for a refund, such as personalized or custom-made products. These items are exempt from our refund policy unless they are damaged, defective, or incorrect. We recommend reading our Terms and Conditions for more detailed information regarding refunds, cancellations, and returns. We reserve the right to modify or update our refund and cancellation policy at any time. Any changes made will be effective immediately and will be reflected on our website. If you have any further questions or concerns regarding our refund and cancellation policy, please contact our customer support team, and we will be happy to assist you.

bottom of page